Our clear goals
I have clear goals of what I want to deliver to you through Human Health:
- You will feel cared for
- You will feel you had time
- You will feel your questions were answered
In addition to all of this, my team and I aim to deliver an efficient, hassle-free service where you will walk away knowing what the next steps are for you on your health journey. We are on hand to answer your questions as they come up and support you. Please get in touch, we love hearing from you and understanding how we can serve you better.
Complaints Procedure
Should you wish to make a complaint we would like to make this process easier for you. Please ask a member of our team to show you our complaints policy.
If you are unhappy about any treatment you have received or any other service please speak to any of our team.
If they cannot resolve your issue please ask to speak to the clinic manager Lizzy O’Neill who will try to resolve the issue and offer you further advice on our complaint procedure.
We promise to respond within 48 hours and try to resolve the issue. If you are still unhappy you can contact the independent complaints organisation Cosmetic Redress.
Lumiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.
Tel: 0203 907 1853
Email: info@cosmeticredress.co.uk
If your complaint cannot be resolved and you wish to make a formal complaint, please put this in writing, so that we can review the complaint and investigate it in line with our complaints policy.
Our email address is: Clinic-manager@drmhumanhealth.co.uk
Our clinic address is: 43 Honor Oak Rd, London, SE23 1DZ
